Explain an issue you've had with a supervisor. Explain a decision you had to make with no supervision. Explain a time you have dealt with an angry customer. Explain how you were evaluated in all jobs listed on your resume. Answer Question. Be the first to find this interview helpful. Customer Service Representative Interview. I applied online. The process took 2 days. I interviewed at Anthem Blue Cross and Blue Shield (Indianapolis, IN) in Sep 2021. There was a short 10 minute call with a recruiter asking a few questions to see if you’re a good fit for the job. Published: November 15, 2023 Interviewing for customer service jobs? We’ve got you covered! We’re going to look at 21 sample customer service representative interview questions, including the top behavioral customer service interview questions. Resources / Templates / Job Interview Questions / Customer Service / Customer Service Representative The goal for a successful interview for a Customer Service Representative is to demonstrate excellent communication skills, showcase a problem-solving attitude, and exhibit a customer-first attitude. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 114 Vodafone Customer Service Representative interview questions and 113 interview reviews. Free interview details posted anonymously by Vodafone interview candidates. Interview questions for hiring customer service representatives. The right interview questions can help you assess a candidate’s hard skills, behavioral intelligence, and soft skills. Explore the top questions to ask and tips for analyzing the answers. Use these questions to identify a candidate’s technical knowledge and abilities. 21 CUSTOMER SERVICE Interview Questions And Answers by Richard McMunn of: I interviewed at Bank of America in Aug 2022. Interview. 1st Interview: Basic Interview over the phone. Asked me about my qualifications and 4 questions that pertain to the job description. Was told that day Via Email that I made it to the In-Person Interview. 2nd Interview: It was on a Thursday morning. The best interview questions to ask a hiring manager for a bilingual customer service representative job interview will come naturally during the conversation. We recommend you bring a notebook and a pen to jot them down as they come, although you should always arrive at a job interview with at least three questions prepared. MqGQla5.

customer service representative interview questions